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Shipping Policy

Here is our shipping policy to help answer any questions you may have about your order.

Estimated Delivery Timeline

1. Order Processing (1-3 Days)

Your order is prepared for shipment (Mon-Sat). Our cut-off time is 2:00 PM PST. This may be extended up to 14 days if items require restocking.

2. Carrier Transit (0-8 Days)

Your parcel is shipped from Vietnam. We'll email you once it's on its way.

3. Delivered (Est. 1-11 Days)

Your total estimated delivery time is 1 to 11 days (Handling + Transit).

Shipping Costs

We offer price-based tiered shipping. Costs are calculated based on your order total (before taxes):

  • Orders from $0.01 to $99.99: $25.00 Shipping Cost
  • Orders from $100.00 to $199.99: $15.00 Shipping Cost

Orders $200.00 and above get Free Shipping!

Important Details & Regulations

Countries We Ship To

Australia, Austria, Belarus, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong, India, Ireland, Israel, Italy, Japan, Jordan, Kuwait, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Saudi Arabia, South Africa, Sweden, Switzerland, Taiwan, Türkiye, United Arab Emirates, United Kingdom, United States.

Customs, Duties, & Taxes

Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Customers are responsible for paying any import fees required by their country.

Refused Packages & Customs Fees

If a customer refuses to pay customs charges, the parcel may be returned or disposed of. In such cases, a full refund is not guaranteed. Any fines, penalties, or return shipping fees will be deducted from the refund. If these costs exceed the order's value, we reserves the right to issue an additional invoice to cover the balance.

Customs Delays

Please note that during prolonged customs delays, the condition of products may deteriorate. We cannot issue refunds for items damaged or spoiled as a result of customs handling or extended clearance times.

We're Here to Help

We understand that shipping can be a confusing process, and we're here to help.

If you have any further questions, please don't hesitate to reach out to us through email at nghiatran@vietspecials.com.